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Xplornet Update on COVID-19

No download limits

We are eliminating the over limit fees for our residential subscribers from March 17 until May 31, 2020 (Xplornet)

Xplornet Update on COVID-19

March 17, 2020  

At Xplornet, we are closely monitoring the COVID-19 situation and are putting in place measures to protect the health and safety of our customers, dealers, field technicians and employees.

We know these are challenging times. We also recognize that Internet usage may increase in the coming weeks driven by school closures and social distancing with both governments and businesses encouraging work-from-home policies.

We want to play our part to support Canadians. To help you stay connected from home, Xplornet is waiving for residential customers any overage charges for data used starting today until May 31, 2020. There is nothing you need to do to take advantage of this change. We will automatically waive any additional data usage on your account for data used in that period.

We understand how important it is to keep you connected. Over the past few days, while ensuring the safety and welfare of our team members, we have been busy taking the necessary steps to ensure continuity of our network and our support services for you. We have also taken action to manage the expected increase in data consumption, especially during the daytime hours, while minimizing any impact to your Internet speeds. We will continue to evaluate options and the steps necessary to provide you with a fast and reliable service, without the worry of extra usage charges.

As the situation evolves, we will keep you informed of any developments.